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How bd6781 Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, deposit via bKash, Nagad or Rocket, and use our platform — and how we keep that data safe.

Account data protectedbKash, Nagad, Rocket payment data handled securelyNo data sold to third partiesYou can request your data at any timeBangladesh-eligible accounts only
bd6781 How bd6781 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across all account pages and payment flows — this covers your bKash, Nagad and Rocket transaction details as they move between your device and our servers. Your account password is hashed; our team cannot read it. We retain your account data for as long as your account is active and for the period required by applicable financial record-keeping rules after closure. You have the right to request access to your stored data, ask for corrections or request deletion where permitted by law in your eligible region.

SSL Encryption

Every account page and payment screen runs over SSL. Your bKash, Nagad and Rocket payment references travel encrypted — we never expose raw wallet credentials in transit.

Cookie Policy

We use session cookies to keep you logged in on your mobile or browser. Analytics cookies help us fix loading issues. You can clear cookies in your browser settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, transaction records are held for the period required under applicable rules, then deleted or anonymised.

Your Data Rights

You can request a full copy of your stored data, ask us to correct inaccuracies, or request deletion. Submit requests via live chat or email; we confirm receipt and act within a reasonable period.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we have handled your information, our support team is the right place to start. You can reach us by email, live chat or through the account help section — we will respond to data-related requests as a priority.

Team online

Email Support

Send your data request or privacy concern to our support email. Include your registered account name and the specific request so we can handle it quickly.

Live Chat

Open live chat from your account dashboard. For privacy queries, select account help when prompted and describe what you need — our team will confirm next steps.

Account Help Section

Log in, go to account settings, and open the help section. You can submit a data access or deletion request directly there without needing to contact support separately.

What You Are Asking About Our Privacy Policy

These are the privacy questions we hear most often from account holders in Bangladesh. If your question is not covered here, reach our support team via live chat or email and we will give you a direct answer.

We collect your name, contact details, device information and wallet references for bKash, Nagad or Rocket. We do not collect your mobile banking PIN or full password at any point.

We share wallet references only with the payment processor — bKash, Nagad or Rocket — to complete your transaction. No payment data goes to advertisers or unrelated third parties.

Log in, go to account settings and open the help section, or contact us by email or live chat. Include your registered account name and we will process your data access request promptly.

Yes. Submit a deletion request via live chat or email. We will delete or anonymise your data after the retention period required by applicable financial record-keeping rules has passed.

Session cookies keep you logged in across your phone and browser. Analytics cookies help us fix platform issues. Clear or block cookies anytime through your browser or device settings.

This policy applies to account holders in eligible regions. Access and eligibility depend on your local law. Using our platform confirms you are in a region where access is permitted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.